Services:

Results-Driven IT Service Management

Comprehensive, service- and results-driven solutions aligned to each customer’s business.

Western Blue provides a full complement of services for IT systems and processes management, designed specifically to meet each individual client’s needs and improve their operational efficiency. Programs are created through a collaboration that includes technical assessments, business-process analysis and ongoing dialog to ensure the best fit. Once a customized program is developed, Western Blue works with its clients to examine existing processes and establish a detailed program for achieving the client’s desired results. Because no two clients are alike, no two IT Service Management programs are the same, but custom solutions will contain some elements of the following services:

Direct Support to End-Users

• Managed Help Desk
• Break/Fix Services
• Desktop/Laptop Support
• Install/Move/Add/Change (IMAC) Activity

Operating System and Applications Support

• Software Packaging & Distribution
• Hosted Application Services
• Application Server Administration
• Patch Management

Network Support

• Enterprise Network (WAN) Management
• LAN Management
• Networking Monitoring & Management

IT Business Process Support

• Cost Analysis
• Logistics Services
• Asset & Lifecycle Management
• Project Management
• Program Management
• Change Management

In addition to the above, Western Blue custom creates services to meet particular needs, including programs or services that may be unique to one client only.

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Do you qualify for our complimentary network assessment?

To find out more, talk to your Western Blue representative or contact us at 800.660.0430 or by email: sales@westernblue.com.